Policies

Shipping & Returns

Shipping Information

AnalinaRossi ships worldwide. Please see "IMPORTANT" section below regarding international shipments.

Items in stock will ship within 3 business days from purchase, otherwise they will be made specially for your order and will require 2-4 weeks before shipping. Orders shipping within the Continental US will ship via Standard (2-7 business days) or Second Day (2 business days) insured with tracking. If you are located in the Non Continental US, your order will be shipped via Second Day for a flat rate of $30. Domestic purchases over $99 qualify for free shipping. 

International purchases over $850 qualify for free second day shipping. 

IMPORTANT: All international shipments are sent via UPS (3-5 business days) for a flat rate of $30. Please note that WWAKE includes detailed documents that necessary to allow for a smooth arrival in your country, however international packages may be subject to customs fees nonetheless. We hope you understand that these charges are outside of AnalinaRossi authority, as they are defined by foreign government officials. These fees are therefore not included in AnalinaRossi shipping prices. While we are happy to assist with providing copies of the original documents sent alongside the package, these charges are the customer's responsibility to pay. Items that are unclaimed by a customer and returned to our studio will not be reshipped unless all incurred fees are paid or. Please be aware that discounts or complimentary shipping are included for the original purchases only - they cannot be applied to returns or exchanges of any kind. AnalinaRossi does not refund for lost or stolen packages, nor is it responsible for items not received due to an incorrect shipping address.

Please note due to today's current situation shipping may be delayed a bit depending on the shipping service provided.

Service

TERMS OF SERVICE 

Custom orders and sale items are final sale.  AnalinaRossi accepts customer returns in their original condition and packaging via prepaid insured mail within 5 days upon receipt for exchange or store credit ONLY. 

You may receive a store credit for the amount of your purchase less shipping charges. Customers are responsible for all shipping charges on exchanges and/or returns. 

JEWELRY CARE 

Our jewelry is special. It is delicate by nature of being small and we encourage customers to take extra care when wearing it daily. An easy tip is taking off your rings when you are doing rough handwork that may damage a stone or the shape of a ring. We also recommend taking your jewelry off when washing your hands, showering and sleeping. When putting on sweaters, going through pockets, etc. we also recommend spinning the rings to the inside of your hand to avoid the shapes or prong settings from getting caught on anything. (It helps to make a fist around them when putting on sweaters!)

We do not recommend our open rings as adjustable! If they fit like a glove, they will have a long life, and we recommend this over any shortcuts.

Our stones are all natural and each unique to their cut and color. We're proud of our stones and guarantee the best selection that is available. Please note that while we guarantee this quality, we, however, cannot promise exact replicas of the colors photographed due to the natural variations within the stone.

While we love the brilliance of our opals, it's important to know that this comes hand in hand with the fact that they are a "softer" stone. In general, we recommend being gentle with your opal rings, follow the tips above, and be mindful not to hit them against something hard by mistake. Damaged opals are not uncommon, so keep in mind that our customer service is here for you. AnalinaRossi is not responsible for broken or lost stones, however does offer stone replacements for a reasonable repair fee.

If you are interested in a custom one-of-a-kind piece created by AnalinaRossi please email info@AnalinaRossi.com

 

Privacy Policy

SECTION 1

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2

CONSENT

How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@AnalinaRossi.com

SECTION 3

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 

SECTION 4

SHOPIFY

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through their data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics: 
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact customercare@AnalinaRossi.com.